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  customer star ranking program
1. Ranking standards
 

For corporate customers transferring money online, CMBC calculate bonus points according to their customer types and transaction types.Thereafter, each customer will be ranked from one star to five stars based on its points accumulated since the beginning of 2006.Refer to the following table for details

Stars ranking
Bonus points threshold
5 stars
10000 points
4 stars
4001-10000 points
3 stars
1001-4000 points
2 stars
201-1000 points
1 stars
10-200 points

2. Ranking inquiries
 

Corporate customers can check their stars ranking and points accumulated on the homepage after logging onto CMBC internet bank. They can also access this information through bonus points management feature (exclusively for system administrator(s).)

3. Ranking escalation rules
 

Customers’ star ranking can be escalated. As the customers get more and more bonus points through online transactions, the ranking will be automatically promoted to the next higher level when the accumulated points top the threshold. Points calculations are carried out each night by the system. Customers can see their new ranking the next day after the points qualify for promotion.

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